REFUND POLICY

Thank you for using www.crestmotolab.com. This policy applies to all virtual game digital products you purchase from this website.

Nature of Digital Products

All products sold on this website are virtual digital game content, including in-game virtual items, digital resources, and related services.

Since digital products are delivered electronically, there are no physical goods, tracking numbers, or shipping processes.

Refund Policy

Due to the instant delivery and digital nature of digital goods:

Once digital products are delivered, the user’s cancellation or withdrawal rights may be affected to the extent permitted by applicable law.

For consumers in the European Economic Area (EEA), by completing payment and expressly agreeing to the immediate commencement of the provision of digital content or access, and acknowledging that the right of withdrawal may be lost once performance begins, the statutory 14-day right of withdrawal may no longer apply where permitted under applicable European consumer protection laws.

For consumers in Mexico, cancellation, refund, and consumer rights are handled in accordance with applicable Mexican consumer protection laws and regulations.

Except where legally required:

Delivered digital products are non-refundable;
Returns or exchanges are not supported;
Refund requests based on personal reasons (e.g., mistaken purchase, dislike, no longer needed) are not accepted, subject to any mandatory consumer rights under applicable law.
Refunds for Abnormal Situations

Please contact us for review in the following situations:

Duplicate payments;
Technical error resulting in non-receipt of purchased content;
Unauthorized transactions (proof required);
Other situations stipulated by applicable law.

We will investigate and process your request within a reasonable timeframe.

Chargeback Explanation

Submitting a chargeback request directly to the payment institution without prior communication may result in account restrictions or further investigation, subject to applicable law and payment provider requirements.

If you encounter any order issues, please contact us first through the following methods. We will do our best to assist in resolving the problem.

Contact Information

Email: motorcyclist@crestmotolab.com

Company: BINMATTER, S. DE R.L. DE C.V.

Registration No.: BIN190225189

Address: Avenida de las Fuentes No. 1563, Int. 2, Ciudad Juárez, Chihuahua, Mexico

Phone: +52 6566234022

This Refund Policy is administered in accordance with applicable Mexican consumer protection laws and, where applicable, European consumer protection rules concerning digital content and digital services.