REFUND AND RETURNS POLICY

Thank you for using www.crestmotolab.com. This policy applies to all virtual game digital products you purchase from this website.

1. Nature of Digital Products

All products sold on this website are virtual digital game content, including in-game virtual items, digital resources, and related services.

Since digital products are delivered electronically, there are no physical goods, tracking numbers, or shipping processes.

2. Refund Policy

Due to the instant delivery, non-refundable, and reproducible nature of digital goods:

Once digital products are delivered, the user waives their 14-day no-reason return right.

By completing payment and agreeing to immediately commence provision of digital content or access, you expressly agree to waive your 14-day right of withdrawal under EU consumer protection regulations.

Except where legally required:

Delivered digital products are non-refundable;
Returns or exchanges are not supported;
Refund requests based on personal reasons (e.g., mistaken purchase, dislike, no longer needed) are not accepted.

3. Refunds for Abnormal Situations

Please contact us for review in the following situations:

Duplicate payments;
Technical error resulting in non-receipt of purchased content;
Unauthorized transactions (proof required);
Other situations stipulated by applicable law.

We will investigate and process your request within a reasonable timeframe.

4. Chargeback Explanation

Submitting a chargeback request directly to the payment institution without prior communication may result in account restrictions or further investigation.

If you encounter any order issues, please contact us first through the following methods. We will do our best to assist in resolving the problem.

5. Contact Information

Email: motorcyclist@crestmotolab.com

Address: Daimlerring 4, 31135, Hildesheim

Phone: +49 5121 761717